*$* Invicta Men s 9423 Pro Diver Collection Automatic Two Tone Watch

I bought this watch and received many compliments on it; this was my third Invicta. I have several watches and when I am not wearing them, they go back into their respective boxes in my dresser drawer. This watch was 7 months old, and the crown broke. I could not adjust the time or date or wind the watch. When I turned the crown counter-clockwise, the crown completely unscrewed. I paid $25 to send it to Invicta. They kept the watch for 2 months and sent it back---still broken. They said they had tried to contact me twice to tell me I owed them $15 to fix the crown. However, not ONCE was there an email from them, a call on voicemail, a letter in the mail. I emailed them twice to ask about the status of my watch, and they never replied. I called customer service the next day and asked why I should have to pay $15 to fix a watch that was 7 months old and had a 5-year warranty. They said only the mechanism was covered under the warranty, not the crown. I asked how anybody could honestly claim that the crown was not considered to be part of the mechanism, since you can't wind the watch or set the time/date without the crown. The guy had no answer, other than to tell me I needed to send it back to them with a check for $15 plus $28 for shipping (they had increased the price $3 in the weeks since I had sent it the first time).



I am thoroughly disgusted with Invicta. I will never buy another one again. Their warranty isn't worth the paper it's printed on, and their customer service was less than helpful in offering any solution other than to send them more money. I will spend my money on the more expensive watches and know I'm actually getting a quality product for my money, and the company will stand behind their product and warranty.



If I could give them 1/2 star in this rating, I would. I would like to be able to say that this watch was a good investment for my money, but I cannot say that. I read several places many other complaints about their customer service and refusal to honor their warranty. Not only have they lost me as a customer, but I will tell everyone I come into contact with to never, ever buy any Invicta product. They are total junk and rip-offs.
(3 customers reviews )
Customers Rating=3.5 / 5.0

More Detail For Invicta Men s 9423 Pro Diver Collection Automatic Two Tone Watch

• Quality Japanese-automatic movement; functions without a battery; powers automatically with the movement of your arm
• Antireflective mineral crystal
• Case diameter: 40 mm
• Stainless-steel-and-23k-rose-gold case; copper dial; date function
• Water-resistant to 660 feet (200 M)

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